Refund policy

REFUND POLICY

Effective Date: 01 January 2026
Website: https://herbalvita.shop/
Brand: Herbalvita – Herbal Shop

At Herbalvita, we are committed to delivering high-quality herbal wellness products. Due to the nature of our products, we maintain a strict No Return Policy.

🚫 NO RETURN POLICY

For hygiene, safety, and health reasons:

  • We do not accept returns on any products.

  • Opened, used, or tampered products cannot be returned.

  • We do not offer exchanges.

This policy ensures product safety and quality for all customers.

✅ REFUND ELIGIBILITY (ONLY IN THESE CASES)

Refunds will be considered only if:

  1. You received a damaged product.

  2. You received the wrong product.

  3. The product was missing from your order.

📌 HOW TO REQUEST A REFUND

If you qualify under the above conditions:

  • Contact us within 48 hours of delivery.

  • Provide clear photo or video proof of:

    • The outer packaging

    • The product received

    • The shipping label

Requests made after 48 hours of delivery will not be accepted.

💳 REFUND PROCESS

  • Once approved, refunds will be processed within 7–10 business days.

  • Refunds will be issued to the original payment method.

  • Shipping charges (if applicable) are non-refundable.

❌ NON-REFUNDABLE SITUATIONS

Refunds will not be provided in the following cases:

  • Customer changed their mind.

  • Incorrect product ordered by customer.

  • Delay caused by courier partner.

  • Incorrect address provided by customer.

  • Minor packaging variation or design update.

  • Dissatisfaction due to personal health results.

Individual results may vary depending on body type, lifestyle, and medical condition.

📦 ORDER CANCELLATION

Orders can only be cancelled before dispatch.
Once the order has been shipped, cancellation is not possible.

📞 CONTACT US

For refund-related queries:

Herbalvita
Website: https://herbalvita.shop/